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Frequently Asked Questions

Should I get an estimate before technicians start the dry-out from water damage?

Often the amount of the dry out is unknown; however our pricing is based on standardized pricing for the industry.  Swift uses a computer-estimating program that updates the new price list every quarter.  Your insurance company also uses the same program and price list.  When an adjuster is assigned to your claim, we will work closely with them to explain what is happening. We will work with your insurance to get authorization before further steps are taken.  Before any repairs are made we will have an agreed estimate with your insurance company.

Is there a difference between you and a contractor?

We have spent thousands of dollars on specialized training and equipment, dealing specifically with water damage.  Our main objective is to minimize the impact on your day to day living following an emergency. If you hire a general contractor, often they do not understand the concept of saving verses replacing. For example: 90% of the time we are able to save drywall with 3 days of drying, without putting any holes in it.  If someone comes in and removes all of the drywall, you have turned a 3-day job into about a week and a half process.

I have pets that have “occasional” accidents. Can you remove the odors and stains?

Swift Restoration specializes in the removal of pet stains. As long as the carpet dye has not been damaged, we should be able to remove the spots and deodorize to remove most of the odor. Your Carpet Cleaning Inspector will be able to test the rugs to determine the degree of damage and give you an idea of the degree of restoration you can expect.

Should I use Scotchgard on my carpet?

That is up to you. But, Scotchgard is an excellent investment. Besides protecting your carpet against spills and soil, Scotchgard gives you an additional excellent stain protection warranty. Scotchgard also makes the carpet respond better to future cleaning. Nearly all new carpet and upholstery, when new, has Scotchgard applied right at the factory. Over time and even with normal use, this barrier of protection is worn off. We use special application techniques to reapply and renew this protection.

We just moved in and the previous owners smoked. Can you get rid of this smell?

That is what we do! It is very possibly that we can remove that smoke smell. But, you shouldn’t move your personal belongings into your home until after the cleaning. We can clean and deodorize the carpets. The drapes should also be cleaned and deodorized. The furnace filters should be replaced. If the problem is severe, we may need to fog the house with special products. Our Inspector will be able to advise you after his inspection and testing.

If you have other questions… Feel free to call us at (801) 657-3496. We would love to answer your Restoration and Cleaning questions.